Our terms, explained.

Our services

We provide marketing and creative services, which may include branding, web design and development, SEO, advertising, social media, influencer marketing, photography, printing and consultation. The exact scope, deliverables and timeline of each project are set out in a proposal, estimate or agreement before work begins.

• Brand identity and logo design
• Website design and development
• Printing and packaging
• Social media content and management
• SEO and advertising campaigns

Payments and invoicing

Most projects need a non-refundable advance payment, typically 30% to 50%, before we start. The balance is due on final delivery or project completion. Larger or long-term projects may use milestone payments set out in the proposal. Payment is accepted by bank transfer or other agreed methods. Late payment may delay deliverables, pause work or incur a late fee.

Cancellation and termination

You may cancel a project at any time, but the initial deposit is non-refundable. If you cancel after work has begun, we invoice for the work completed up to that point, including research, design time and expenses. We may end a project for non-responsiveness, abusive behaviour or missed payments. All work and intellectual property stay with us until payment is settled in full.

• The deposit is non-refundable
• Work completed up to cancellation is invoiced
• Unfinished or unpaid creative materials may not be used

Confidentiality

We treat the business information, ideas and materials you share with us as confidential and never disclose them without your consent. We are happy to sign a mutual NDA when needed.

Free tools and estimates

Results from our free tools (SEO audit, planners and calculators) are estimates for guidance only and are not a quote or a guarantee of results.

Questions

If anything here is unclear, email us at sales@9inesolutions.com or call +971 50 377 0523.